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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Coaching Overview page

Monitor the progress of assessments and track learning tasks that are overdue. You can also add a coaching quality indicator to monitor trends. Analyze which skills have been assigned the most to your team recently and which top skills are in demand.

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Coaching Overview

Access the Coaching Overview page

To open the dashboard:

  • Navigate to, Workspaces > Manager Workspace.
  • Select the Coaching icon
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Coaching icon.
  • Select the Overview tab.

End user and roles

End user and goalsRequired role
As a coach, you can analyze:- The status of assessments for the past 30 days. - Which learning tasks are past their due date for completion. - Which skills you've assigned the most to your teams during the last 30 days. - The trend for the top five skills that are in demand.sn\_coaching.coach

Data visualizations

TitleTypeDescription
Learning and CompetenciesSingle scoreThe number of learning tasks that are in progress, overdue, due to be completed in the next 5 days, or have been completed in the last 30 days.
AssessmentsDonut chart
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Donut chart
Status of assessments for the past 30 days.
Average qualityLine chart
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Line chart
Trend in the average quality of coaching assessment in the last 30 days.
Skill demand trendBar chart
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Bar chart
Trend for the top five skills that are in demand.

Parent Topic:Training your teams using Coaching in Workforce Optimization for ITSM