Create user criteria for event types in Workforce Optimization for ITSM

Add a user criteria record to specify which users, roles, and groups can access event types in Workforce Optimization for ITSM.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Catalog > Catalog Definitions > User Criteria.

2. Select New.

3. On the form, fill in the fields.

   Field	Description
   Name	Unique name for the user criteria
   Users	Users who can access event types.
   Groups	Groups who can access event types.
   Roles	Roles who can access event types when you apply the user criteria.
   Advanced	Option to create a script for the user criteria.
   Active	Enabling the check box makes the user criteria available.
   Companies	Companies who can access event types.
   Location	Locations that can access event types.
   Departments	Departments that can access event types.
   Match All	Option to make every condition that is set required when the user criteria are applied.

4. Select Submit.

Parent Topic:Understanding user criteria for event types in Workforce Optimization for ITSM

Related topics

Create a user criteria record for Service Portal