Global Search in Workforce Optimization for ITSM

Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.

As an agent or a manager, easily find the information you need by searching users, groups, shifts, schedules, or tasks using the search icon

Note: To search shifts and schedules, you must generate the text index for the following tables before you start performing the search for shifts and schedules:

• Schedule [sn_shift_planning_schedule_plan]
• Shift Plan [sn_shift_planning_shift_plan]

Parent Topic:Advanced configurations for Workforce Optimization for ITSM