Use extension points for skill prediction
Use scripted extension points to customize skill prediction for tasks.
Before you begin
The Skill Recommendation extension point is included with the Skill Recommendation (com.snc.sre) plugin.
Role required: admin
About this task
You can create multiple implementations for each extension point and provide an order number for each implementation. The implementation that has the lowest order number is executed.
Procedure
Navigate to All > System Extension Points > Client Extension Points.
From the Extension Points list, select Skill Recommendation (sn_sre.SkillPredictionAPI).
Do one of the following:
- To create a new skill recommendation implementation, click Create Implementation.
- To modify an existing implementation, from the Implementations related list, select a class.
- Modify the script as required.
Click Update.
Parent Topic:Setting up skill prediction in Workforce Optimization for ITSM