Configure a list menu to display in the Learning tab in Workforce Optimization for ITSM

Setting up › Coaching › Workforce Optimization for ITSM › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a system property to add to or modify the list menu for Coaching with Learning in the Coaching application in Workforce Optimization for ITSM.

Before you begin

Important: This feature is available with the Coaching with Learning plugin (sn_coach_lrn) from the ServiceNow Store. To enable this feature, see Activate Workforce Optimization for ITSM for configurabe workspace.

Set the map application scope to Coaching With Learning. For information on how to set the scope, see Set map application scope.

Role required: admin

Procedure

In the application navigator, enter sys_properties.list.
Click New.
Enter the following field values.

Field	Value
Suffix	learning\_list\_menu\_props
Name	sn\_coach\_lrn.learning\_list\_menu\_props
Application	Coaching With Learning
Type	String
Value	`[{ “children”: [{ “conditions”: “<filter condition on table>“, “label”: “<list name>“, “id”: “<unique identifier for the selection path>“, “selectionPath”: [ “<list parent name>“, “<unique identifier for the selection path>” ], “table”: “<table name>” } ], “label”: “<list name>“, “id”: “<list parent name>“, “isExpanded”: true, “selectionPath”: [“<list parent name>“] }]` where: - <children> is an array of objects to create the list - <conditions> is the condition set on the selected table - <label> is the name of the list - <id> unique identifier for the selection path - <selectionPath> is the path to establish parent-child relationship in the menu - <table> is the name of the table for the menu item
Read roles	sn\_wfo\_cfg\_ws.user
Write roles	sn\_wfo\_cfg\_ws.admin

Click Submit.

The configured list displays in the Learning tab in Coaching in the Workforce Optimization for ITSM manager workspace.

What to do next

You can copy the code below into the Value field in the system property and modify as required.

[{
    “children”: [{
            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15”,
            “label”: “All Tasks”,
            “id”: “all”,
            “selectionPath”: [
                “learning_tasks”,
                “all”
            ],
            “table”: “sn_lc_learning_task”
        },
        {
            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^active=true”,
            “label”: “Active Tasks”,
            “id”: “active”,
            “selectionPath”: [
                “learning_tasks”,
                “active”
            ],
            “table”: “sn_lc_learning_task”
        },
        {
            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^due_date<javascript:gs.beginningOfToday()^state!=3”,
            “label”: “Overdue Tasks”,
            “id”: “overdue”,
            “selectionPath”: [
                “learning_tasks”,
                “overdue”
            ],
            “table”: “sn_lc_learning_task”
        },
        {
            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^state=3",
            “label”: “Completed Tasks”,
            “id”: “complete”,
            “selectionPath”: [
                “learning_tasks”,
                “complete”
            ],
            “table”: “sn_lc_learning_task”
        }
    ],
    “label”: “Learning Tasks”,
    “id”: “learning_tasks”,
    “isExpanded”: true,
    “selectionPath”: [“learning_tasks”]
}, {
    “children”: [{
            “conditions”: “”,
            “label”: “All Catalogs”,
            “id”: “all”,
            “selectionPath”: [
                “learning_catalogs”,
                “all”
            ],
            “table”: “sn_lc_catalog”
        },
        {
            “conditions”: “sys_created_by=javascript: gs.getUserName()“,
            “label”: “My Catalogs”,
            “id”: “my”,
            “selectionPath”: [
                “learning_catalogs”,
                “my”
            ],
            “table”: “sn_lc_catalog”
        }
    ],
    “label”: “Learning Catalogs”,
    “id”: “learning_catalogs”,
    “isExpanded”: true,
    “selectionPath”: [“learning_catalogs”]
}, {
    “children”: [{
            “conditions”: “active=true”,
            “label”: “All Courses”,
            “id”: “all”,
            “selectionPath”: [
                “learning_courses”,
                “all”
            ],
            “table”: “sn_lc_course_item”
        },
        {
            “conditions”: “authorDYNAMIC90d1921e5f510100a9ad2572f2b477fe^active=true”,
            “label”: “Internal Courses”,
            “id”: “internal”,
            “selectionPath”: [
                “learning_courses”,
                “internal”
            ],
            “table”: “sn_lc_content”
        },
        {
            “conditions”: “active=true”,
            “label”: “External Courses”,
            “id”: “external”,
            “selectionPath”: [
                “learning_courses”,
                “external”
            ],
            “table”: “sn_lc_external_content”
        }
    ],
    “label”: “Learning Courses”,
    “id”: “learning_courses”,
    “isExpanded”: true,
    “selectionPath”: [“learning_courses”]
}]

Parent Topic:Setting up Coaching in Workforce Optimization for ITSM