Advanced configurations for Workforce Optimization for ITSM

You can perform advanced configurations such as customizing Workforce Optimization for ITSM pages, and defining filters for different modules. You can also specify the access to assignment group data to display only the assignment group data relevant to the logged-in user.

• Workforce Optimization for ITSM reference
  Refer to install components such as roles, tables, and system properties to configure and administer Workforce Optimization for ITSM.
• Domain separation and Workforce Optimization for ITSM
  Domain separation is supported in Workforce Optimization for ITSM. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
• Global Search in Workforce Optimization for ITSM
  Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.
• Requesting time-off using the ITSM Mobile Agent for Workforce Optimization for ITSM
  Using the ITSM Mobile Agent app, shift planning agents can access their schedule. They can request time off to get their manager's approval or swap shifts with their peers and receive notifications for those requests and approvals.
• Workforce Optimization for ITSM landing pages
  Track and monitor the performance of your organization using the Workforce Optimization for ITSM landing pages. If you are a coach or a channel manager, you can access metrics specific to your application using the Channels or the Quality landing pages respectively.
• Customize a Workforce Optimization for ITSM page using the Next Experience UI Builder
  Clone an existing Workforce Optimization for ITSM page and customize it based on your needs using the Next Experience UI Builder.
• Configure filters for ITSM Manager Workspace
  Define filter configurations for Schedule, Coaching, and Channels applications. You can use these filters to refine your search and view targeted results.
• Add or remove access to assignment groups in Workforce Optimization for ITSM manager workspace
  Include or exclude access to assignment group data to display only the groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.

Parent Topic:Workforce Optimization for ITSM