View or modify a Walk-up Experience appointment booking configuration
View the base system default appointment booking application configuration to determine if the criteria meets your walk-up appointment booking needs. You can modify the application configuration to uniquely manage appointment booking for your experience. The information stored in the Walk-up Experience appointment booking application configuration applies to all the services within the application.
Before you begin
Role required: sn_walkup.walkup_admin or admin
About this task
The Walk-up Experience configuration is provided with the Appointment Booking feature.
Procedure
Navigate to All > Appointment Booking > Appointment Booking Configuration.
To view the Walk-up Experience configuration, select the configuration name.
In the Appointment Booking Configuration form, view or modify the following fields as needed.
| Field | Description |
|---|---|
| Name | Name of the application configuration. |
| Task Table | Table where appointments are created for the tasks. The field is automatically populated with Walk-up Appointment [wu_appointment] table for configuring Walk-up Experience. |
| Availability Method | Option to determine the appointment availability. - Number of appointments per slot: Define a specific number of appointments per time slot. Use this availability method if the task assignment method is set to manually. This is the default setting. - Scripted: Use this configuration setting to determine availability if the task assignment method is set to using auto assignment or dynamic scheduling. |
| Advanced Calendar view for Portal | Option to display advanced view of the calendar for booking an appointment. |
| Active | Option to activate the application configuration and enable appointment booking. |
| Auto acceptance | If the application configuration setting for Process lifecycle is set to task-driven, an agent must accept or reject an assigned task. Enable the Auto acceptance check box to override this configuration setting for appointment booking. |
| Portal View | Displays available appointments for a single day or for a week on the online Self Service Walk-up Check-in portal or from the Service Portal if the walk-up icon is configured there. |
- Select Submit.
Parent Topic:Configure Walk-up Experience appointment booking