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Walk-up Experience Badge Reader Integration setup and configuration › Badge Reader Integration for Walk-up Experience › Configure › Walk-up Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Define a user badge configuration

Define the table from where the user ID and Badge ID mapping information is retrieved.

Before you begin

Role required: badge_admin

About this task

The user ID and badge ID mapping configuration is used to retrieve the user ID of the user from the badge ID when requesters scan their badges to the badge reader for check-in into a location. You can define multiple configurations for mapping.

Procedure

  1. Navigate to All > Badge Reader Integration > User Badge Configuration.

  2. Click New.

  3. On the form, fill in the fields.

    FieldDescription
    NameName of the configuration.
    Table NameThe table that has the mapping information on the user ID and badge ID. Select this table from the list.
    User FieldUser ID of the requester.
    Badge FieldThe entity to which the user badge is linked. Select this entity from the list.
    Facility Code FieldUnique facility or site code that is encoded into each card. The code identifies the organization.
    ActiveOption to activate the configuration. This option is selected by default.

  4. Click Submit.

Result

The mapping configuration is created. You can select this mapping configuration in the Badge Reader form to retrieve the user ID from the badge ID based on this mapping configuration.

Parent Topic:Walk-up Experience Badge Reader Integration setup and configuration