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Configure › Walk-up Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Walk-up Experience service channel

Configure the Walk-up Experience service channel to meet the needs of your walk-up agents and how they are assigned to and manage interactions in Agent Workspace.

Before you begin

Role required: sn_walkup.walkup_admin or admin

About this task

The Walk-up Experience service channel is viewed and configured through Advanced Work Assignment. You can modify default values and conditions as desired.

Procedure

  1. Navigate to All > Advanced Work Assignment > Service Channels.

  2. Select Walk-up to open the Walk-up Experience service channel.

  3. Refer to Configure a service channel for detailed information regarding the Service Channel Walk-up form values and conditions.

    For more information regarding Advanced Work Assignment service channels, including configuring capacity and utilization, inbox layout, and overriding agent capacity for selected agents, refer to Service channels.

Parent Topic:Configuring Walk-up Experience