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Administration › Configure › Walk-up Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Walk-up Experience

You can activate the Walk-up Experience plugin (com.snc.walkup) if you have the admin role. This plugin includes demo data.

Before you begin

Role required: admin

About this task

The Walk-up Experience application is for pre-built support lounges. The application enables your organization to set up a walk-up contact channel to support online and on-site queue check-in.

The Interaction Logging, Routing, and Queuing (com.glide.interaction) plugin are activated with the Walk-up Experience plugin (com.snc.walkup). The following plugins must also be activated in order to use the Walk-up Experience application:

  • Asset Management (com.snc.asset_management)
  • Service Portal (com.glide.service-portal)

To activate Walk-up Experience Badge Reader Integration and for more information about this feature, refer to Badge Reader Integration for Walk-up Experience.

For enhanced security, activate the Explicit Role (com.glide.explicit_roles) plugin. The walk-up user is assigned snc_external automatically. This plugin was introduced in the ServiceNow AI Platform Paris release.

Note: Refer to Explicit roles plugin for details about the plugin and Explicit Roles for more information about this upgrade process.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Parent Topic:Walk-up Experience administration

Related topics

List of plugins (Australia)