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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with Task Intelligence for ITSM

Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task), including tables, user roles, and ServiceNow store applications.

Roles installed

Role title \[name\]DescriptionContains roles
Task Intelligence Admin \[sn\_itsm\_ml\_task.ti\_admin\]Admin user with rights to all actions in the application. Creates, edits, and monitors all Task Intelligence models.- sn\_incident\_read - sn\_ti\_admin.tia\_admin
Task Intelligence Analyst\[sn\_itsm\_ml\_task.ti\_analyst\]Views and monitors Task Intelligence models through the Analytics dashboard.- sn\_incident\_read - sn\_ti\_admin.tia\_analyst
Task Intelligence User\[sn\_itsm\_ml\_task.ti\_user\]View-only access to the ITSM Task Intelligence Monitoring Dashboard. No ability to perform administrative actions, modify configurations, or manage models.- sn\_incident\_read - sn\_ti\_admin.tia\_user

Tables installed

TableDescription
Task Intelligence Admin Template \[sn\_ti\_admin\_template\]Contains template records, which are inserted by other applications, that specify the defaults for model training settings, implementation plans, and UI display information.
Task Intelligence Admin Help \[sn\_ti\_admin\_help\]Contains help records that are displayed in a collapsible panel inside the application. Contents are filtered by the chosen template and setup page.
Task Intelligence Admin Feature \[sn\_ti\_admin\_feature\]High-level business unit feature for incident categorization and incident field detection.
Task Intelligence Admin Statistic \[sn\_ti\_admin\_statistic\]Groups statistic cards to a template and UI page.
Task Intelligence Admin Page \[sn\_ti\_admin\_page\]Records of URL page fragments that are referenced in the help table.
Task Intelligence Admin Statistic Card \[sn\_ti\_admin\_statistic\_card\]Stores the statistic card’s three-line scriptable content and its card description used in a card flip or tooltip.
Task Intelligence Admin Solution \[sn\_ti\_admin\_solution\]Stores how the state of each ML model set progresses for the solution types, such as incident categorization and classification.
Task Intelligence Admin Model Prediction \[sn\_ti\_admin\_model\_prediction\]Stores the model test prediction for prebuilt models.
Task Intelligence Admin Tag \[sn\_ti\_admin\_tag\]Contains the tags provided by other business units and a created solution by an admin. Tags help business unit partners search the models.
Task Intelligence Admin Implementation Detail \[sn\_ti\_admin\_implementation\_detail\]Contains implementation options specified by business units, which are listed as options for a chosen template. When an Admin Console user role chooses an implementation plan, the business unit decides how to display model results for end users.
Task Intelligence Admin Model \[sn\_ti\_admin\_model\]Stores the snapshot configuration view of the production and staging models for a solution.
Task Intelligence Admin Context \[sn\_ti\_admin\_context\]Contains context-specific data from monitoring graphs that show different model performance.
Task Intelligence Admin Application Page \[sn\_ti\_admin\_application\_page\]Contains data related to the application page, fields, and forms.
Task Intelligence Admin Landing Card \[sn\_ti\_admin\_landing\_card\]Contains data related to the information cards displayed on the landing page of Task Intelligence for ITSM.
Task Intelligence Admin Landing Page \[sn\_ti\_admin\_landing\_page\]Contains information related to the landing page of the admin console.

Store applications installed

Store applicationDescription
Advanced Recommended actions for ITSM \[com.snc.uib.sow\_itsm\_ra\_advanced\]Enables you to configure and display relevant actions to agents based on record context. Agents can follow the actions to help customers and resolve issues.
Task Intelligence Admin Console \[com.sn\_ti\_admin\]Enables you to setup, manage, and monitor incident prediction models that help categorize incidents.

Parent Topic:Task Intelligence for ITSM reference