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Software license reconciliation counters for the legacy Software Asset Management plugin › Legacy Software Asset Management plugin › ITSM Software Asset Management › Asset Management common applications › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Schedule a software count for the legacy Software Asset Management plugin

How to schedule a software count for the legacy Software Asset Management (com.snc.software_asset_management) plugin.

Before you begin

Role required: sam

About this task

The SAM License Counters scheduled job scans your instance for software installations. The SAM License Counters job occurs at 2:00am local time every morning. The job queries the Software Installation [cmdb_sam_sw_install] table and captures any installations that have not been scanned in the past 7 days. The job runs a join query on hardware that has been scanned within the last day and software installations that have not been scanned in the last 7 days.

The SAM License Counters scheduled job runs all software counters at once.

To refresh the cache manually for a specific counter:

Procedure

  1. Navigate to All > Software Asset > Reconciliation > Software Counters.

  2. Select a counter whose cache you want to refresh.

  3. Right-click in the header bar of the Software Counter record and select Rebuild SAM Cache from the context menu.

Image omitted: SAMRebuildCache.png
SAM rebuild cache

Parent Topic:Software license reconciliation counters for the legacy Software Asset Management plugin