Skip to content
Downgrade a license using the legacy Software Asset Management plugin › License upgrade and downgrade with the legacy Software Asset Management plugin › Software licenses in the legacy Software Asset Management plugin › Legacy Software Asset Management plugin › ITSM Software Asset Management › Asset Management common applications › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Identify a downgrade child from a software license record using the legacy Software Asset Management plugin

Use the legacy Software Asset Management (com.snc.software_asset_management) plugin to identify a downgrade child from a software license record.

Before you begin

Role required: sam

Procedure

  1. Navigate to All > Software Asset > Software Licenses.

  2. Select a license.

  3. Click New in the Software Upgrade and Downgrades related list.

  4. Select a software model from the list.

  5. Select the Start and End dates.

  6. Click Submit.

    Note: Downgrade children set on the software license applies specifically to that license. If a downgrade child is set on the software model, it applies to all licenses of that model.

Parent Topic:Downgrade a license using the legacy Software Asset Management plugin