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Configuring the classic Software Asset Management Foundation plugin › Software Asset Management Foundation plugin › ITSM Software Asset Management › Asset Management common applications › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manually normalize a SAM Foundation software discovery model

You can edit a software discovery model to manually normalize discovered software on the Software Discovery Models form so that it can be reconciled.

Before you begin

Role required: sam_user

About this task

If the information automatically added to the software discovery model is incomplete, you can add the missing fields to manually normalize the software discovery model.

Procedure

  1. Navigate to All > Software Asset > Discovery > Discovery models and open a discovery model record.

  2. Fill in the Publisher, Product, and Version fields, as appropriate.

  3. Click Normalize.

    The normalization status is set to Manually Normalized.

Parent Topic:Configuring the classic Software Asset Management Foundation plugin