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Configure › Service Portfolio Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Install the Service Portfolio Management Sample Content Pack

Install the Service Portfolio Management Taxonomy Content Pack plugin (com.snc.spm.content) to access a sample portfolio structure and service taxonomy. This sample data accelerates your ability to create and manage a service portfolio.

Before you begin

Role required: admin or portfolio_admin

Dependency: Service Portfolio Management Foundation application

About this task

Installing the Service Portfolio Management Taxonomy Content Pack (com.snc.spm.content) plugin, enables you to:

  • Access demo data and a sample taxonomy structure metadata.
  • Create portfolios and associated taxonomies.
  • Access sample lists of service data.
  • Link to periphery example data, such as vendors and contracts.

You can view the sample content in the Service Portfolios module of the Service Portfolio Management application as Sample IT Services Portfolio. Alternatively, you can view data in the DPM Workspace. For more information, see Digital Portfolio Management.

Important: For Step 2 in the procedure, enter com.snc.spm.content in the Search field, and check the box to Load demo data.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

  4. View Service Portfolio Management sample IT services portfolio content
    Access, view, and analyze the Service Portfolio Management sample IT services portfolio content to plan and create your service portfolio. Consider the sample structure as a starting point. You can add to it or modify it to suit the specific needs of your organization.

Parent Topic:Configuring Service Portfolio Management