Work on Walk-up interaction in Service Operations Workspace
Manage your Walk-up appointments in Service Operations Workspace.
Before you begin
Role required: itil or admin
Procedure
Navigate to Workspaces > Service Operations Workspace.
Select Inbox from the side bar.
Set your status as Available.
A Walk-up interaction task is automatically pushed in your inbox, if you do not already have any walk-up interactions assigned to you.
Select Accept.
On the details page, select one of the following options.
Option Description Abandon Reject the Walk-up interaction Accept Accept the Walk-up interaction If you already have interactions assigned to you, navigate to Lists > Walk-up > My Assigned Walk-ups.
From the Walk-up list, select Location Kiosk.
Select a kiosk assigned to the location from the list.
On the Walk-up Location Kiosk page, select Check-in.
Note: Walk-up location kiosks are displayed only when the Show kiosk option is enabled.
On the My Assigned Walk-ups page, select the Walk-up interaction assigned to you.
After you have fulfilled or resolved the request, set the state of the Walk-up interaction to Closed Complete.
Parent Topic:Walk-up Experience management in Service Operations Workspace