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Change Management in Service Operations Workspace › Operating IT services in your organization › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Work on a change task in Service Operations Workspace

Complete the change task that in turn helps in resolving the associated change.

Before you begin

Role required: itil or admin

Procedure

  1. Open a change.

  2. From the Change tasks tab, open the required change task.

  3. To find and work on records that help in quick resolution of the change task, perform the following actions.

    1. From the contextual side panel, click the agent assist icon (
Image omitted: agent-assist-icon.png
agent assist icon\).
2.  Search for a resource and perform the required action.
  1. To delete the change task, Click the more actions icon (
Image omitted: more-actions-icon.png
more actions icon\) and select **Delete**.

Parent Topic:Change Management in Service Operations Workspace

Related topics

Create a change request in Service Operations Workspace

Work on a change request in Service Operations Workspace

Standard change catalog

Create a change task in Service Operations Workspace

Create a Change Advisory Board (CAB) definition

Create a CAB meeting

Conduct a CAB meeting in the CAB workbench