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Use Microsoft Teams to make conference calls in Service Operations Workspace › Notify in Service Operations Workspace › Collaboration in Service Operations Workspace › Managing IT services in your organization › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View a conference call recording from Microsoft Teams in Service Operations Workspace

View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

Before you begin

Role required: itil

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. Select the List (

Image omitted: list-icon-new.png
List icon\) icon.

  1. Select Incidents > Open.

  2. Select the incident record.

  3. Select the Collaborate icon (

Image omitted: collab-icon-02.png
Collaborate icon\) from the contextual side panel.
  1. On the Calls tab in the Completed calls section, select the View Recording button.

Parent Topic:Use Microsoft Teams to make conference calls in Service Operations Workspace