Start and end a conference call from Twilio in Service Operations Workspace
Start a conference call using Twilio to collaborate with others to work toward the resolution of an incident. End the call when the discussion is over.
Before you begin
Role required: itil
Procedure
Navigate to Workspaces > Service Operations Workspace.
Select the List (
List icon\) icon.
Select Incidents > Open.
Select the incident record.
Select the Collaborate icon (
Collaborate icon\) from the contextual side panel.
Select the Calls tab, and then select the plus (+) icon.
Select Start Telephony meeting.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Title | Title for the conference call |
| Add participants | Provide the list of participants for the conference call. |
| Include a brief message for participants | Provide a brief summary about the issue to be discussed in the conference call. |
Select Start.
If there are more than 50 participants, the conference call will be initiated in asynchronous mode and a few additional participants will be added to the conference call soon in background, this enables you to continue work without any interruption.
At the conclusion of the discussion, end the call.
Select the active call card.
From the Leave call drop-down menu, select End call.
Parent Topic:Use Twilio to make conference calls in Service Operations Workspace