Incident Management in Service Operations Workspace reference
Reference topics provide additional information about Incident Management in Service Operations Workspace.
- Components installed with Agent Client Collector for Investigation
Several types of components are installed with activation of the Agent Client Collector for Investigation (sn_acc_adapter) application, including user roles and ServiceNow Store applications. - Components installed with Microsoft Endpoint Configuration Manager for Investigation
Several types of components are installed with activation of the Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application, including user roles and ServiceNow Store applications. - Components installed with Remedial Actions Framework
Several types of components are installed with activation of the Remedial Actions Framework (com.snc.sn_reacf) application, including user roles and tables. - Components installed with Metrics and CI Actions Framework
Several types of components are installed with activation of the Metrics and CI Actions Framework (sn_cimaf) application, including user roles and ServiceNow Store applications. - Features of the Investigation tab
The Investigation tab displays CI metrics information along with various options. Use the options and the metrics information to view the data that helps to resolve the CI-related issues. - Extension points for batch processing in Service Operations Workspace
Use the implementation extension point to create implementations and execute batch processing to update multiple records, which improves the performance of the system. - Quick start tests for Incident Management in Service Operations Workspace
Validate that Incident Management in Service Operations Workspace still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
Parent Topic:Incident Management in Service Operations Workspace
Related topics
Create an incident in Service Operations Workspace
View and update incident information on the Overview tab
Viewing incident record information using the Contextual side panel
Work on an incident list page in Service Operations Workspace
Work on an incident record in Service Operations Workspace