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Landing page configurations in Service Operations Workspace for ITSM › Getting started with Service Operations Workspace for ITSM › Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Restore the greeting banner on the landing page

If the greeting banner is closed, restore it to view the agent's shift information.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > User Administration > User Preferences.

  2. From the list of user preferences, open sow.incident.landing_page_header_collapsed.

  3. Ensure that the User field refers to the user for whom you want to restore the banner.

  4. In the Value field, specify false.

  5. Select Update.

Parent Topic:Landing page configurations in Service Operations Workspace for ITSM