Problem task form
Description of the field values for the problem task form in Service Operations Workspace.
| Field | Description |
|---|---|
| Problem Task | |
| Short description | Brief description of the problem task. |
| Description | Detailed description of the problem task. |
| Number | Number that identifies the problem task record. |
| Type | The problem task type. |
| Problem | ID number of the problem for which the problem task is created. |
| Order | Order in which the problem tasks must be associated with the problem. |
| State | Value that changes as the problem proceeds from one state to another state.For information about state transitions of a problem task, see Life cycle of a problem task. |
| Priority | How quickly the service desk should address the problem. |
| Due date | Date by which the problem task must be completed. |
| Configuration Item | |
| Configuration item | Configuration item \(CI\) that the problem task applies to. The CI class of the selected configuration item identifies the type of problem, for example, hardware, network, or database. |
| Assignment | |
| Assignment group | Group to which the problem task is assigned. |
| Assigned to | Problem analyst to whom the task is assigned. |
| Notes | |
| Work notes \(Private\) | Information about the work performed on the problem task. |
Parent Topic:Problem Management in Service Operations Workspace reference