List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM
Migration of the list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the tables and the migration process.
List declarative actions
The declarative action framework integrates core UI behaviors such as client actions or server scripts into workspace forms, fields, lists, and lists without editing the code.
For more information about types of declarative actions and how to create these actions, see https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 and https://www.servicenow.com/community/developer-blog/declarative-actions-in-servicenow-the-complete-guide/ba-p/2781607.
Table used for migration
Action Assignment [sys_declarative_action_assignment]: Contains all list action settings.
Conditions for migration
Conditions:
Action model = List
workspace = Agent Workspace
table = ITSM tables {ys_id of the supported ITSM tables: 600f5e889f320210db9f618dfa0a1cbd} and Global table
view != sow and sow_new_record (As we are assuming sow related view isn't customized in ITSM Agent Workspace)
How the migration works
The following are the list actions available in ITSM Agent Workspace:
- Client script
- Server script
- Client action
UI component
Migrate the client script from ITSM Agent Workspace to Service Operations Workspace for ITSM
Configure the client script to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM.- Migrate the server script from ITSM Agent Workspace to Service Operations Workspace for ITSM
Configure the server script to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM. - Migrate the client action from ITSM Agent Workspace to Service Operations Workspace for ITSM
Configure the client actions to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM. - Migrate the UI component from ITSM Agent Workspace to Service Operations Workspace for ITSM
Configure the UI component to migrate list actions from ITSM Agent Workspace to Service Operations Workspace (SOW) for ITSM. - Perform post-migration tasks for list actions
Verify that the list actions in Service Operations Workspace (SOW) are consistent with the list actions in ITSM Agent Workspace (ITSM AW) and they’re ready for use in SOW. You can update the migrated list actions settings in SOW based on your requirements.
Parent Topic:Configurations and customizations that can be migrated from ITSM Agent workspace to SOW for ITSM
Related topics
Ribbons migration from ITSM Agent Workspace to Service Operations Workspace for ITSM
Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM
New record menu items migration from ITSM Agent Workspace to Service Operations Workspace for ITSM
Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM
Migration of Agent assist from ITSM Agent Workspace to Service Operations Workspace for ITSM
Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM