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Configuring Interaction Management in Service Operations Workspace › Configuring Service Operations Workspace for ITSM to improve your experience › Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Hide the inbox in Service Operations Workspace

Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Service Operations Workspace Admin Center > Overview.

  2. Select Configure of Interaction Management from the ITSM core configurations section.

  3. Toggle the Hide inbox when work item is accepted option.

Parent Topic:Configuring Interaction Management in Service Operations Workspace