Create verification settings
Create a verification type in the base system to authenticate the user credentials while resetting the password.
Before you begin
Role required: admin
Procedure
Navigate to All > Service Operations Workspace > Overview.
On the Admin Center page, do one of the following:
- In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
- In the Configurations tab, select Service Desk Assisted Password Reset card.
- On the Verification Settings card, select Configure for Verification(s).
The default password reset verifications are displayed.
Select New to create a new password reset verification method.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Name for the password verification method. |
| Description | Detailed information of the password verification method. |
| Label | Option to provide a label for the verification method. |
| Type | Verification types available in the base system. Password Reset supports the following types. - Personal Data Confirmation Verification - Personal Data Verification - Security Question Verification - SMS Code Verification - Email code verification |
| Password Reset Verification Parameters | Parameters used by a verification to configure specific behaviors, like number of questions required to enroll, request expiration time, and columns used. Set parameters for any behavior that should be different from the value that is specified in the Password Reset properties. |
- Select Submit.
Parent Topic:Configure the verification methods for service desk process in Service Operations Workspace