Contexts in Recommended Actions for ITSM
The ITSM base system includes the following context.
| Context | Description |
|---|---|
| Incident context | This will show all valid recommendations on incidents based on the active recommendations in the Service Operations Workspace. |
| Incident task | This will allow you to search for AI powered recommendations for incident tasks in Service Operations Workspace. |
| Problem | This will allow you to search for AI powered recommendations for problems in Service Operations Workspace. |
| Problem task | This will allow you to search for AI powered recommendations for problem tasks in Service Operations Workspace. |
| Change request | This will allow you to search for AI powered recommendations for change requests in Service Operations Workspace. |
| Change task | This will allow you to search for AI powered recommendations for change tasks in Service Operations Workspace. |
| Interaction | This will allow you to search for AI powered recommendations for interactions in Service Operations Workspace. |
| Request | This will allow you to search for AI powered recommendations for requests in Service Operations Workspace. |
Parent Topic:Recommended Actions for ITSM reference