Configure the timeline events for a Post Incident Report
Configure the incident information displayed as the event on the post incident report that is generated after a major incident is resolved. You can configure what information a post incident report must contain and how the information is arranged.
Before you begin
The Major Incident Management plugin must be activated in Service Operations Workspace. For more information, see Activate Major Incident Management in Service Operations Workspace.
Role required: admin
Procedure
Navigate to All > Service Operations Workspace > Configurations.
On the Admin Center page, navigate to the configuration page for Major Incident Management through either the Overview tab or the Configurations tab.
- In the Overview tab, select Configure for Major Incident Management.
- In the Configurations tab, select Major Incident Management. The configuration page displays all configurable features in Major Incident Management.
On the Timeline configuration section, select Configure.
On the Timeline configuration page, configure the options.
Review the sample timeline events displayed on the Preview (sample timeline) section. Based on the data, you can use the following options to modify the default settings of the timeline.
| Option | Description |
|---|---|
| Incident Milestones | Option to include the following critical incident milestones in the timeline events of the post incident report:- Incident accepted as a Major Incident by an MI manager - Incident marked as Resolved |
| Order of events | Option to arrange the order of the incident events in a post incident report. Available options:
|
| Event grouping | Option to group the events, which are within a short time interval. This option enables you to have a more concise post incident report. |
| Group events within | Time duration within which events that exist must be grouped. |