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Configuring Interaction Management in Service Operations Workspace › Configuring Service Operations Workspace for ITSM to improve your experience › Configuring Service Operations Workspace for ITSM › Service Operations Workspace for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the display of requester related records in an interaction

For an interaction, ensure that related records of a requester are displayed as intended for Service Operations Workspace.

Before you begin

Role required: admin

View the order of the My Requests - Requested item predicate EVAM view config.

About this task

The records related to a requester are displayed when an agent views the requester information in an interaction. For information about agent actions on an interaction, see Work on an interaction in Service Operations Workspace.

Procedure

  1. Navigate to All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations.

  2. From the list of EVAM View Configs, select SOW Related Tasks.

  3. Edit the order such that it is less than that of the My Requests - Requested item predicate EVAM view config.

  4. Click Update.

Parent Topic:Configuring Interaction Management in Service Operations Workspace