Components installed with Service Operations Workspace ITSM Applications
Several types of components are installed with the Service Operations Workspace ITSM Applications application (sn-sow-itsm-cont) installation, including user role, plugins, and ServiceNow Store applications.
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| Service Operations Workspace user\[sn\_sow.sow\_user\] | Enables users to access and perform basic operations in Service Operations Workspace. | None |
Plugins installed
| Plugin | Description |
|---|---|
| UX Framework User Criteria\[com.glide.ux.user\_criteria\] | UX framework for user criteria. |
| Dynamic Related Records for Configurable Workspace\[com.snc.uib.sn\_dyn\_rel\_rec\] | Framework to display the contextual dynamic Related Records section in a configurable workspace. |
Store applications installed
| Store application | Description |
|---|---|
| Record Page for Service Operations Workspace \[sn\_sow\_record\] | Record view that is used across various applications in Service Operations Workspace. This view includes detailed record information such as actions and related records. |
| Quick links component for Service Operations Workspace \[sn\_sow\_quick\_links\] | Framework to create and maintain a list of customized hyperlinks in Service Operations Workspace. |
| Service Operations Workspace Core\[sn\_sow\] | Core capabilities and workspace configurations for Service Operations Workspace. |
| Change Management for Service Operations Workspace \[sn\_sow\_chg\] | Change creation process in Service Operations Workspace. |
| Collaboration services for Service Operations Workspace \[sn\_sow\_collab\] | Collaboration between peers and requester using Microsoft Teams in Service Operations Workspace. |
| Incident Management for Service Operations Workspace \[sn\_sow\_inc\] | Streamlined and automated incident response process to respond to an unplanned event or service interruption and to restore services in Service Operations Workspace. |
| Recommendations for Incident Management \[sn\_sow\_incident\_rf\] | Configurations to predict recommendations for an incident, for example, recommendation rules, in Service Operations Workspace. Use information from similar incidents and knowledge articles to resolve incidents faster. |
| Interaction Management for Service Operations Workspace \[sn\_sow\_interaction\] | Streamlined interaction process to respond through a communication channel \(chat, phone conversation, or walk-up\) in Service Operations Workspace. |
| Interceptor UI for Service Operations Workspace \[sn\_sow\_interceptor\] | Interceptor user interface to create a task type for change and problem in Service Operations Workspace. |
| Service Operations Workspace ITSM Common\[sn\_sow\_itsm\_common\] | Common configurations shared across IT Service Management applications in Service Operations Workspace. |
| On Call Scheduling for Service Operations Workspace \[sn\_sow\_on\_call\] | On-call support for incidents in Service Operations Workspace. |
| Problem Management for Service Operations Workspace \[sn\_sow\_problem\] | Problem creation process to identify the cause of a service interruption reported by a significant or recurring incidents in Service Operations Workspace. |
| Request Management for Service Operations Workspace \[sn\_sow\_req\] | Request creation process and support for the entire life cycle of requests in Service Operations Workspace. |
| Walk-up Experience for Service Operations Workspace \[sn\_sow\_walkup\] | Setup for walk-up queues, stockroom, and appointments in Service Operations Workspace. |
| Recommendation Framework \[sn\_rf\] | Framework to generate contextual, actionable, and dynamic recommendations in a configurable workspace. |
| Service Level Management Experience for Workspace\[sn\_sla\] | Gathers service requirements and monitors and reports with reference to agreed service levels \(SLAs\) in a configurable workspace. |
| Service Operations Workspace Admin Center\[sn\_sow\_admin\] | Provides quick access to configurations of customisable pages in Service Operations Workspace and recommends the additional setup needed to extend Service Operations Workspace capabilities. |
| Service Operations Workspace ITSM Admin Center\[sn\_sow\_itsm\_admin\] | Provides quick access to ITSM related configurations in Service Operations Workspace. |
Parent Topic:Service Operations Workspace for ITSM reference
Related topics
Terminology in Service Operations Workspace for ITSM