Universal Request in Service Operations Workspace reference
Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin (com.snc.universal_request). This topic provides information about components installed with Universal Request in Service Operations Workspace.
Roles installed
| Role title \[name\] | Description |
|---|---|
| UR administrator\[sn\_uni\_req.ur\_admin\] | Set up and configure Universal Request roles for Universal Request for Service Operations Workspace. |
| Routing agent \[sn\_uni\_req.routing\_agent, sn\_uni\_req.universal\_request\_write, sn\_uni\_req.universal\_request\_read, itil\] | Create, edit, view and resolve the universal requests. |
| Routing agent \[sn\_uni\_req.routing\_agent, sn\_uni\_req.universal\_request\_write,sn\_uni\_req.universal\_request\_read, interaction\_agent\] | Handle interactions and create universal request from interaction. |
Parent Topic:Universal Request in Service Operations Workspace