Collaboration in Service Operations Workspace
Collaboration services provide a way to communicate and collaborate in real time to resolve the incidents. You can initiate a chat or make conference calls using a service provider to communicate with stakeholders.
To start a Microsoft Teams chat, refer Collaborate on a task record using Microsoft Teams in Service Operations Workspace.
- Notify in Service Operations Workspace
Notify in Service Operations Workspace provides support for SMS, telephone, and the service providers on the ServiceNow AI Platform for communicating internally with team members and externally with customers and contractors. - Initiate a chat from Sidebar in Service Operations Workspace
Initiate a Sidebar chat to work towards the resolution of an incident.
Parent Topic:Managing IT services in your organization
Related topics
Knowledge Management in Service Operations Workspace
Major Incident Management in Service Operations Workspace
On-Call Scheduling in Service Operations Workspace
Problem Management in Service Operations Workspace
Recommendation Framework in Service Operations Workspace
Recommended Actions for ITSM in Service Operations Workspace
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Service Level Management in Service Operations Workspace
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Universal Task in Service Operations Workspace
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