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Configuring Service Level Management › Service Level Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Service Level Management plugins

You can activate one or more of the Service Level Management plugins if they are not already active. Some plugins include demo data.

You can activate one or more of the following Service Level Management plugins.

  • Activate Service Level Management
    You can activate the Service Level Management plugin (com.snc.sla) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate SLA Breakdown definitions
    You can activate the SLA Breakdowns plugin (com.snc.sla.breakdowns) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate SLA timeline
    You can activate the SLA timeline plugin (com.snc.sla.timeline) if you have the admin role. This plugin activates related plugins if they are not already active.
  • Activate Service Level Management - SLA Timer Config API
    You can activate the Service Level Management - SLA Timer Config API plugin (com.sn_slm_timer) if you have the admin role.

Parent Topic:Configuring Service Level Management