Activate Service Level Management - SLA Timer Config API
You can activate the Service Level Management - SLA Timer Config API plugin (com.sn_slm_timer) if you have the admin role.
Before you begin
Role required: admin
About this task
Activating this plugin provides the ability to set a preferred SLA for a given task through configuration which is dynamic, such as First SLA to breach, or declarative through a hierarchical mapping of first to match SLA definitions. This plugin includes demo data and activates related plugins if they are not already active.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Installed with Service Level Management - SLA Timer Config API
The Service Level Management - SLA Timer Config API (com.sn_slm_timer) plugin installs the admin role.- Script Includes installed with SLA Timer Config API
When SLA Timer Config API is activated, script includes are installed.
Parent Topic:Service Level Management plugins
Related topics
Activate Service Level Management