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Employee experience in Employee Center › Employee experience › Simplified IT Service Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Search for a solution in Employee Center

Resolve a user's issue by searching for a relevant solution.

Before you begin

Role required: none

Procedure

  1. Navigate to the Employee Center portal.

  2. In the search bar, specify the issue.

Image omitted: ai-native-search.png
3. Use the Now Assist conversational experience to explain your issue.
Image omitted: AINativeConversation.png
AI-native Employee portal conversation
Now Assist generates recommended solutions for your issue along with reference to content sources.

  1. Review the solutions generated by Now Assist.

  2. If the solutions aren’t relevant, proceed with incident creation or checking the request status.

Parent Topic:Employee experience in Employee Center