Request Management
Request Management allows employees to submit requests for services, products, or information through a self-service portal. It streamlines fulfillment workflows, reduces manual effort, and improves visibility into request status for both users and agents.
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- Exploring Request Management
Request Management allows catalog items to be requested and fulfilled based on defined flows. - Configuring Request Management
Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks. - Using Request Management
Request Management allows catalog items to be requested and fulfilled based on defined flows. - Request Management reference
Reference topics for Request Management.
Parent Topic:IT Service Management
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