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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Release Management concepts

The Release Management application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components.

Release management comprises of a series of activities performed to ensure that the changes are applied successfully to both pre-production and product environments.

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Release Management
ConceptDescription
ProductsRepresents the hardware or software for which releases are built. A product can be linked with a Business Service in the CMDB to link it with other ITIL processes.
ReleasesBundles all the work done (projects, epics, stories, enhancements, defects, problems, incidents, and so on) for products or services together and ensures that these work items are built, tested, and deployed on non-production and/or production environments.
Release PhasesRepresents the planned phases within a release, which are used to group the tasks required to carry out the release. For example, gathering requirements, planning, design, development, testing, and deployment.
Release TasksRepresents any of the tasks required to implement a feature of a product.
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Table relationships

Note: The tables for Feature and Feature Task under a release are not removed. If you already use Feature and Feature Task under a release, you can continue doing so.

Parent Topic:Release Management