IT Service Management
Manage and resolve IT service requests, incidents, problems, and changes with ServiceNow® IT Service Management (ITSM).
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ITSM increases agent productivity and accelerates issue resolution. With platform-native AI, agents get recommended actions on incoming requests, and employees can resolve common issues through conversational self-service. The ServiceNow AI Platform also gives users access to ITSM through mobile and web portal interfaces.
To explore ITSM applications, see IT Service Management applications.
ITSM is the foundation of digital transformation
Transform the impact, speed, and delivery of IT services
The ServiceNow AI Platform is built for the cloud with a shared data model, AI, and workflow automation used across IT applications. The ServiceNow platform and applications increase productivity by automatically identifying and resolving issues, reducing the impact of unplanned work.
| Get started | Learn | Get help |
|---|---|---|
| - Explore ITSM packages on the ServiceNow Products website. - Browse the list of ITSM products and applications - Build skills with an ITSM course on ServiceNow University. | - What is a service desk? - What is incident management? - What is IT Support? - What is an IT ticketing system? - What is ITIL? - What is ITSM? - What is Workforce Optimization for ITSM? | - Ask questions, share knowledge, and connect with other ITSM users in the ServiceNow ITSM community. - Open a support case in NOW Support \(licensed customers only\). |