Reference section for Problem Management

Reference topics provides field descriptions of various forms.

• Problem form
  Description of the field values for the problem form.
• Problem Task form
  Description of the field values for the problem task form.
• Problem model form
  Description of the field values for the problem task model form.
• Problem task model form
  Description of the field values for the problem task model form.
• Problem Management model state transition condition form
  Description of the field values for the model state transition condition form.
• Legacy Problem form
  Description of the field values for the legacy problem form.
• Known error article form
  Description of the field values for the legacy problem form.
• Data lookup for prioritizing problems
  To follow ITIL guidelines, problem records are prioritized by the impact and urgency of the problem.
• Problem management properties
  Problem Management properties are used to control features such as creating problem task on a closed problem and reanalyzing a closed or a canceled problem.
• Quick start tests for Problem Management
  Validate that Problem Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
• Domain separation and Problem Management
  Domain separation is supported in Problem Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
• Data for problem resolution
  The quick resolution of problems requires gathering as much information as possible about the problem.
• Synchronization between incident and problem records
  Change in a Problem record impacts related Incident records. Notification is sent to the user for each such update.
• Working with contextual search
  Contextual search display results on forms and record producers based on the text that you provide in a field.

Parent Topic:Problem Management