Legacy: Problem Overview dashboard
This dashboard shows the current state of open problems.
Important:
Starting in Xanadu release, the Problem overview dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.
Image omitted: problem-overview.png
The Problem Overview dashboard showing all widgets and reports
The Problem Overview dashboard showing all widgets and reports
End user and roles
| End user and goal | Required role |
|---|---|
| Problem manager and Problem agent - View the current number of critical, overdue, and unassigned problems to identify immediate action areas. | None |
Data visualizations
| Title | Type | Description |
|---|---|---|
| Critical open problems | Single Score Image omitted: single-score.png single score icon | All open problems where Priority is 1 - Critical. This report tells you at a glance how many top priority problems there are. |
| Unassigned problems | Single Score Image omitted: single-score.png single score icon | All open problems where 'Assigned to' is empty. These are the problems you have to assign. |
| Overdue problems | Single Score Image omitted: single-score.png single score icon | All open problems where Escalation = Overdue |
| Open problems | Single Score Image omitted: single-score.png single score icon | All open problems |
| Problems not updated for 7 days | Single Score Image omitted: single-score.png single score icon | Open problems where the value in the Updated field is more than 7 days ago |
| Open problems older than 30 days | Single Score Image omitted: single-score.png single score icon | Open problems where the value in the Created field is more than 30 days ago |
| Open problems - Grouped | Horizontal Bar Image omitted: horizontal-bar.png Horizontal bar icon | Open problems grouped by Priority |
| Open problems older than 30 days - Grouped | Horizontal Bar Image omitted: horizontal-bar.png Horizontal bar icon | Open problems where the value in the Created field is more than 30 days ago, grouped by Priority |
| Problems by Priority and State | Heatmap Image omitted: heatmap.png Heatmap icon | Open Problems grouped on a matrix of Priority and State |
| Open problems older than 30 days by Priority and State | Heatmap Image omitted: heatmap.png Heatmap icon | Open problems where the value in the Created field is more than 30 days ago, grouped on a matrix of Priority and State |
| Problems Opened per Week | Line Image omitted: line-trend.svg line trend icon | Count of all problems opened this year, trending by Opened per Week |
| Problems Closed per Week | Line Image omitted: line-trend.svg line trend icon | Count of all problems closed this year, trending by Closed per Week |