Problem management properties
Problem Management properties are used to control features such as creating problem task on a closed problem and reanalyzing a closed or a canceled problem.
These properties are available at Problem > Administration > Problem Properties.
| Property | Description |
|---|---|
| Problem State Transition Properties | |
| Accept Risk moves the Problem to Closed state instead of Resolved stateproblem.acceptrisk.move\_to\_closed | - Type: true or false - Default value: true |
| Can create a Problem Task on a Closed Problem?problem.closed.can\_create\_tasks | - Type: true or false - Value: true or false - Default value: false |
| Who can Re-analyze a Canceled Problem?problem.closed.role.reanalyze\_from\_canceled | - Type: choice list - Default value: problem\_manager |
| Who can Re-analyze a Risk Accepted \(Closed state\) Problem?problem.closed.role.reanalyze\_from\_closed\_riskaccepted | - Type: choice list - Default value: problem\_manager |
| Who can Re-analyze a Completed Problem?problem.closed.role.reanalyze\_from\_completed | - Type: choice list - Default value: problem\_manager |
| Problem Task State Transition Properties | |
| Cancel open Problem Tasks when closing a Problemproblem.closed.cancel\_open\_tasks | - Type: true or false - Value: true or false - Default value: true |
| Who can Re-assess a Completed or Canceled Problem Task?problem\_task.closed.role.reaassess\_from\_closed | - Type: choice list - Default value: problem\_coordinator |
| Can Re-Assess a Problem Task on a Closed Problem?problem\_task.closed.can\_reassess\_on\_closed\_problem | - Type: true or false - Default value - Upgrade: true - New instances: false |
| Problem Related List Properties | |
| List of related task records \(comma-separated\) to track as fixes for this Problem. Used to notify the Coordinator when all the related fix records are Completed or Canceled. E.g. change\_request.parentproblem.fix.records | - Type: string - Default value: change\_request.parent, rm\_defect.parent, rm\_release.parent, rm\_enhancement.parent, sn\_cim\_register.source\_id |
| List of related task records \(comma-separated\) to move over when a problem is marked as a duplicate of another. E.g. incident.problem\_idproblem.duplicate.records\_to\_move | - Type: string - Default value: incident.problem\_id, sn\_customerservice\_case.problem, problem\_task.problem |
| Who can relate closed Incidents to a Problem?problem.role.relate\_closed\_incidents | - Type: choice - Default value: - Upgrade: Nobody - New instances: Problem coordinators |
| Problem Created from Incident Properties | |
| List of attributes \(comma-separated\) that will be copied from the incident to create a new problemcom.snc.problem.create\_from\_incident.attributes | - Type: string - Default value: number, description, short\_description, cmdb\_ci, impact, urgency, priority, company, sys\_domain, business\_service, category, subcategory |
| Problem Created from Interaction Properties | |
| Create saved problemcom.snc.problem.create\_from\_interaction.save | - Type: Boolean - Default value: - Upgrade customers: No - New customers: Yes |
| Allow problem creation from interactionglide.problem.interaction.allow\_create | - Type: true or false - Value: true or false - Default value: false |
Parent Topic:Reference section for Problem Management