Legacy: Problem daily 7d - 28d dashboard
Track the progress made by different assignment groups in resolving problems in the daily, weekly, and monthly time frames.
Important:
Starting in Xanadu release, the Problem daily 7d - 28d dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.
The Problem daily tab of the Problem daily 7 day to 28 day dashboard
The Problem 7 day tab on the Problem 7 day- 28 day dashboard. Same widgets as on the Problem 28 day dashboard, but different length of the time series.
End user and roles
| End user and goal | Required role |
|---|---|
| Problem manager - Track the progress of their groups in managing problems across daily, weekly, and monthly time frames | None |
| Problem agent - Track the progress of incidents they own across daily, weekly, and monthly timeframes | None |
Indicators
In the 7 day and 28 day tabs, the widgets apply seven day and 28 day time series aggregations to the indicators.
Number of open problems
Problems on the Problem [problem] table created on or before today and with no Closed date. This indicator is used in several other indicators on the dashboard.
Number of closed problems
Problems on the Problem [problem] table closed today. This indicator is used in several other indicators on the dashboard.
Average age of open problems
The score for this indicator is calculated according to the formula [[Summed age of open problems]] / [[Number of open problems]] / 24
Number of open problems not updated in last 30 days
The number of open problems with the value of the Updated field more than 30 days ago.
Number of open problems not updated in last 90 days
The number of open problems with the value of the Updated field more than 90 days ago.
Average close time of problems
The score for this indicator is calculated according to the formula [[Summed duration of closed problems]] / [[Number of closed problems]] / 24
The following indicators are not shown directly on the dashboard but are used in calculating formulas:
- Summed age of open problems
- Summed duration of closed problems
Breakdowns
You can apply breakdown elements on this dashboard to all widgets simultaneously. Only Assignment Group elements are available. Select one or more assignment groups from the Select elements list.
Element selection menu on the Problem daily 7 day to 28 day dashboard