Components installed with ITSM Roles — Problem Management
Several user roles are installed with activation of the ITSM Roles — Problem Management plugin (com.snc.itsm.roles.problem_management).
Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| Problem read\[sn\_problem\_read\] | Read access to the Problem Management application and related records. | NA |
| Problem write\[sn\_problem\_write\] | Write access to the Problem Management application and related records. | - sn\_problem\_read - template\_editor |
| \[sn\_service\_desk\_agent\] | Enables gathering, and verifying information, as well as delivering quick resolutions for tier 1 service desk agents. This user role is available when the ITSM Roles plugin \(com.snc.itsm.roles\) is installed. | - sn\_incident\_write - sn\_problem\_write - sn\_change\_write - sn\_request\_write - tracked\_file\_reader With the installation of the ITSM Gen AI \(com.sn.itsm.gen.ai\) plugin, the following roles are also available: - knowledge\_user - now\_assist\_panel\_user |
Parent Topic:Request ITSM Roles — Problem Management