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Applying CSDM guidelines to Problem Management › Configuring Problem Management › Problem Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Problem Management considerations

Consider these points while implementing the CSDM framework.

  • Service instance: A service instance is a service type that is a logical representation of a deployed application stack.
  • Using service instance for a problem: Some of the scenarios where the service instance can be used for a problem include:
    • The problem is for an application issue: In this scenario the service instance may be populated in the configuration_item attribute on the Problem form representing the unique deployment of an application stack. For example, the service instance of MyApp 3.0 Prod has been reported as being unavailable.
    • The problem on an infrastructure CI is impacting devices. In this scenario the service instance might be populated on the problem’s Impacted Services related list, task_cmdb_ci_service, to identify the service instance as one of the impacted services. For example, the Server Acme42 may be impacting My service instance of MyApp 3.0 Prod and other related services.

Parent Topic:Applying CSDM guidelines to Problem Management