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Migration Utility › Configuring Problem Management › Problem Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Migration job

Get your instance ready for the Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model) and so you can update your existing records with the new states.

The stages to get your instance ready for the problem state model and to migrate your records are:

  1. Resolve blocking modifications
  2. Review warning modifications
  3. Map problem states
  4. Map problem task states
  5. Activate Problem Management Best Practice — Madrid — State Model
  6. Prepare base plugins
  7. Restore base plugins
  8. Resolve blocking and warning modifications
  9. Migrate active records
  10. Migrate inactive records