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Managing Problems › Problem Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create change request from a problem

After you investigate and perform a root cause analysis of the Problem, you can understand whether the Problem can be resolved or you should find a temporary workaround for the Problem. If the Problem can be resolved, implement the fix, or the resolution for the Problem.

Before you begin

Role required: problem_coordinator or admin

About this task

You can implement a resolution to a problem by applying a standard change procedure and testing to confirm service recovery. For a normal change, you raise a Request For Change (RFC). The Change Advisory Board (CAB) needs to approve the RFC before a resolution is applied to the Problem.

Procedure

  1. Navigate to All > Problem > Open and open a problem record.

  2. On the context menu, perform any one of the following activities.

    OptionAction to be taken
    Normal changeClick Create Normal Change.
    Emergency changeClick Create Emergency Change.

    A change request is created to implement the solution for the problem.

Parent Topic:Managing Problems