Communicating the outcome of a problem

Document the cause and resolution of a problem to resolve incoming incidents quickly and avoid further problems to be raised on the same issue.

Communicate workaround for Problem
Document and communicate workaround to let others know that you are aware of the issue. The workaround is a temporary way to restore service failures and lessen the impact of a Problem for which an actual resolution is not yet available.
Communicate a fix
After you have completed root cause analysis of a problem and have come up with a resolution or fix for that problem, submit change requests to get the problem fixed. Documenting and communicating fix helps user to know the solution to a problem.
Knowledge articles from problems
Knowledge bases house the information an organization wants to keep and share. The Problem form includes four options for creating knowledge and communicating information.
Create a known error article
Create known error articles as reference material. The known error articles document the root cause and the workaround of the problem to help with deflecting incidents.
Post knowledge
You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.