Activate Problem Management Best Practice — Madrid
Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
The Problem Management Best Practice — Madrid plugin identifies the cause of a service interruption reported by a significant or recurring incidents. The plugin does the following activities:
- Provides roles for problem management including a problem task analyst, a problem coordinator, a problem manager, and a problem administrator.
- Provides fields to record the category where the issue was first reported, the workaround, the cause notes, and the fix notes.
- Searches for and attaches knowledge articles.
- Communicates when a workaround or fix is available.
- Clears the Assigned to field when changing the Assignment Group.
Note: The plugin is activated by default for the new customers. Existing customers need to request the plugin.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Components installed with Problem Management
Several types of components are installed with activation of the Problem Management Best Practice — Madrid plugin, including user roles.
Parent Topic:Problem Management plugins
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