Proactive Engagement reference

Reference topics provide additional information about the cards, lists, and forms that help you configure and use Proactive Engagement.

Components installed with Proactive Engagement
Several types of components are installed with activation of the Proactive Engagement application (com.snc.self_remediation_framework), including user roles.
Resolution for Proactive Engagement
Resolution is information provided to the end user to self-solve the issue, or execute a remedial action on the end user device.
Remedial action
Remedial action is a framework. We need to install the remedial action framework to select remedial action as a resolution type.
Input parameters for Remedial action in Proactive Engagement
Additional input parameters are listed based on the type of remedial action chosen. Advanced settings for each of those input parameters list the information of the input parameters of the selected remedial action.
Engagement Settings for Proactive Engagement
It allows you to configure and define how an end user should be engaged to self-solve the issue.
Limitations in Proactive Engagement
You must be aware of a few limitations when you create a new metric rule and choose the remedial action.
Proactive Engagement use cases
This section lists some of the most common use cases in Proactive Engagement that are designed for seamless implementation and quick results. You can deploy these use cases that are tailored to some of the common challenges seen as required by your organization to meet your specific needs.