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Employee experience in Employee Center › Employee experience › Simplified IT Service Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Open an IT ticket in Employee Center

Resolve a user's issue by opening an IT ticket.

Before you begin

Role required: none

Procedure

  1. Navigate to the Employee Center portal.

  2. Select Open IT Ticket.

    The AI-enabled record producer, Create incident with Now Assist, is displayed.

  3. In the Please describe your issue below field, enter the issue information.

    While you’re specifying the issue, Now Assist generated solutions are displayed.

  4. In the Add attachments field, select a file related to the issue.

Image omitted: AINativeCreateIncident.png
Create incident in employee portal

  1. Select Save as Draft to save the ticket as a draft request to update and submit later.

  2. Perform one of the following actions.

ChoiceDescription
If the related content is relevantSelect Solution found.
If the related content is not relevant
  1. Select Proceed with incident creation.
  2. Specify the relevant information such as urgency and select Submit.

Parent Topic:Employee experience in Employee Center