On-call dashboard
Dashboard providing view into the performance of On-call Escalations handled by the team.
KPIs for On-Call Scheduling.
| Data Visualization | Description | KPI (Performance Analytics Indicator) |
|---|---|---|
| Active escalations (by priority and acknowledgement status) | Priority wise distribution of on-call escalations based on their escalation status. | Active Escalations |
| Acknowledged escalations (by level, shift and groups) | Distribution of acknowledged escalations based on level/shift/groups. | Acknowledged Escalations |
| Acknowledged escalations (by channel) | Number of acknowledged escalations in a specified period of time. | Acknowledged Escalations |
| Acknowledged escalations level (by user) | Displays the average level at which the user acknowledges the escalation. | Acknowledged escalations level |
| Escalations not acknowledged (by level, shift and groups) | Distribution of escalations that are not acknowledged by level/shift/groups. | Unacknowledged Escalations |
| Contact attempts acknowledged | Total count of contact attempts acknowledged based on level and contact attempts. | Count of Contact Attempts Acknowledged |
| % Escalations acknowledged (by groups) | Percentage of the escalations that are acknowledged. | % of Acknowledged Escalations |
| % Escalations not acknowledged (by groups) | Percentage of the escalations that are not acknowledged. | % of Unacknowledged Escalations |
| Mean time to acknowledge an escalation (by group) | Mean time to acknowledge an escalation based on escalation level. | Average Escalation Acknowledgment |
| Mean time to acknowledge an escalation (by level) | Mean time to acknowledge an escalation based on escalation level. | Average Level Acknowledgment |
| Average time to acknowledge escalation notification | Average time taken to acknowledge the escalation notification. | Average time to acknowledge escalation notification |
| Total On-call hours (by user) | Total number of hours the user was available for On-call. | Total On-call hours |